Running Head: INTRODUCING TRAUMA-INFORMED CARE 1 INTRODUCING TRAUMA-INFORMED CARE IN AN URGENT CARE CENTER: A QUALITY IMPROVEMENT PROJECT by Marco Belluardo-Crosby, PMHNP-BC

The provider-patient relationship can be influenced by stigma, particularly when it is based on the clinician’s perspective toward people with any psychiatric illnesses, with great impact clinical outcomes. This project aimed to identify changes in providers’ attitudes toward people diagnosed with psychiatric illnesses after providing trauma-informed care training in a setting where integrated care is practiced. The project utilized a questionnaire to assess the topic knowledge and the Opening Minds Scale for Health Care Providers to evaluate staff’s attitude and stigma. Staff received a modified training based on the Risking Connection ® model. Both questionnaires were administered pre-, post-, and 30 days post-training. Trends in the posttraining data indicated that there was an improvement in providers’ attitudes toward people with psychiatric illnesses though differences were not statistically significant. While improvements in providers’ attitudes cannot be linked to this training, changes may have been related to education on the topic.